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Dog Collars, Bandanas & more in a Tropical Design

FAQ

Products and Manufacturing

How do I find the right size for my dog?

You can find a size chart for each product on the product page. Our collars are all 2.5cm wide and fit dogs with a neck circumference of at least 29cm (Jack Russell) up to 58cm (Great Dane). Our bandanas are available in different designs, starting from size XS for very small dogs up to XL for very large breeds.

Collars:

  • Size S: Neck Circumference 29-36cm | 2.5cm Width
  • Size M: Neck Circumference 37-44cm | 2.5cm Width
  • Size L: Neck Circumference 45 - 52cm | 2.5cm Width
  • Size XL: Neck Circumference 53cm - 60cm | 2.5cm Width

Bandanas:

  • Size XS: Neck Circumference 17-25cm
  • Size S: Neck Circumference 20-30cm
  • Size M: Neck Circumference 30-38cm
  • Size L: Neck Circumference 38-42cm
  • Size XL: Neck Circumference 42-58cm

Are there instructions on how to care for my Nani Dogwear product?

Under each item you will find care instructions for the respective needs of the product.

Care Instruction Collars & Leashes:

You can easily wipe our collars and leashes with a damp cloth. More stubborn stains can be removed from the collar with an acetone-free nail polish remover. Brass is a material that breathes, so it oxidizes, so it can tarnish over time. However, if it does, you can easily clean it by diluting vinegar essence with water and wiping the brass with the mixture. So your leash will look (almost) like new, even after many adventures.

Care Instruction Bandanas:

Our bandanas are made from 100% cotton and can easily be washed in the washing machine at 30°C.

Where and how are the products made?

Our collars and leashes are lovingly handcrafted in our Cologne Manufacture. Our charms and bandanas are handcrafted by our local teams in Bali. Our team in Bali consists of family-owned manufacturers who have mastered their craft and can therefore ensure the best possible quality of our charms and bandanas.

Do you offer a repair service?

We make sure that each product is carefully and lovingly handcrafted using high-quality materials, so that it can accompany you and your dog for a long time - and make you happy. However, should you ever have a problem and need a repair, please send us an email to hey@nanidogwear.com stating your name, your order number and photos so that we can see if and how we can fix the problem .

Packaging and Shipping

How long does delivery take?

We offer worldwide shipping from Germany. Some of our products are only made to order, but we will still ship your order within a few days. Our shipping is climate-neutral via DHL.

Do you also offer international shipping?

We offer worldwide shipping via DHL from Germany.

How much is the shipping?

Germany:

Up to 150€ cart value: 5,99€

>150€: Free

EU-Countries:

Up to 150€ cart value: 13,99€

>150€: Free

Switzerland:

26,99€

Great Britain & Northern Ireland:

26,99€

Rest of the World:

45,99€

The item I want to buy is sold out - what now?

Some of the items we offer are only available in limited quantities. Some can be reordered at short notice - others require a waiting period. However, we will be happy to inform you if and when the desired item is available again. Simply contact our customer service via hey@nanidogwear.com or write us a message on Facebook or Instagram @nani.dogwear

How is my order packed?

As a conscious company we have opted for the most sustainable packaging possible: Our collar and leash sets are packed in beautiful, reusable cotton bags and our bandanas come with a small cardboard packaging. We also use cardboard for shipping and send your order climate-neutrally via DHL

Do I have to pay customs duties or similar?

Our companies headquarter is in Germany. This means that customers who receive their Nani Dogwear order within the EU do not have to pay any customs fees either. The customer is responsible for any customs duties and taxes that may be incurred outside the EU.

Exchange and Return

You can return unused products to us in their original condition within 14 days. The customer bears the costs of the return shipment. We recommend choosing a shipping service provider with tracking.

The adress is:

NANI DOGWEAR
Melina Trovatello
Franz-Geuer-Strasse 3
50823 Cologne
Germany

After receiving and inspecting the goods, you will be refunded the amount within two weeks. Personalized products and custom-made products are excluded from exchange and return.

Charitable

How are you involved in animal welfare?

We donate a percentage of our profits to various dog organizations with a special focus on the island of Bali in Indonesia. Donations will be used to provide medical care to animals in need, to promote vaccinations, spaying and neutering, and to support the housing, nutrition and general well-being of local dogs and cats. Follow our Instagram and Facebook account @nani.dogwear to find out more.

Open questions?

If you could not find an answer to your question in our FAQ, please send us an inquiry via our contact form!

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